Best Affordable Call Center Service

Best Affordable Call Center tafelgeschirrCredit XAct TeleSolutions After conducting considerable research and analysis of call center tafelgeschirrs, we recommend Xact Telesolutions as the best call center service for small geschftslebenes in need of affordable services in 2018. Why Xact Telesolutions?Affordable call packagesWith Xact Telesolutions, call packages begin at $82.50 for 75 minutes, making them an affordable call center geared towards small businesses. Many other call center services require either mora minutes or higher costs, making this company a good choice for businesses that dont expect a high volume of calls. The company also offers larger plans, meaning it can scale up with your business even if you begin on the ground floor.CustomizableXact Telesolutions, like all of the call center services we recommended in our reviews, is a customizable service, so it includes only the functions your business requires. The rate you pay will vary de pending on which services you choose, so youll need to speak with a representative to obtain a specific quote for your individualized plan.Inbound services to choose from include appointment management, customer service, order processing, credit card processing, technical support, loyalty programs and follow-up scheduling.Outbound services offered by Xact Telesolutions include lead generation, appointment reminders, collection reminders, online and print marketing campaigns, customer feedback, and surveys.Xact Telesolutions also maintains a disaster recovery center, which will enaya your business remains operational during natural or man-made disasters.Support for multiple languagesCall center agents at Xact are accent-neutral English speakers, and they have employees fluent in Spanish as well. For other languages, Xact partners with a third-party translation service that supports more than 100 languages, ensuring that any of your non-English-speaking customers will have somebody av ailable to accommodate them.Editors note Trying to find the call center service thats right for you? Fill in the questionnaire below, and you will be contacted by our partner vendors with the right system for your business.Customer supportXact Telesolutions utilizes an automated system to queue callers, but our call welches answered immediately. The agents were friendly, enthusiastic and knowledgeable. We were pleased that our questions were answered by one customer service representative instead of having our call passed to multiple representatives.Live monitoringAn especially attractive feature offered by Xact Telesolutions is live monitoring, which you can use to listen in on customer service calls in real time. In addition to the online reports the center generates for your review, its easy to use the Supervisory Tool provided by the company to make sure agents are living up to your expectations when speaking with your customers. Whether youre just curious or a customer filed a complaint regarding their treatment by an agent, live monitoring is an indispensable tool to hold the call center accountable.LimitationsNo cold-calling servicesDespite the variety of outbound services offered by Xact, the company does not engage in cold calling. While this isnt a major drawback, call centers that provide cold-calling services can help forge new relationships and expand your client base. Cold-calling services are relatively difficult to find in a call center service. If you require a call center service that offers cold calling, see our review of TeleDirect, our pick for the best overall call center service for small businesses.We chose Xact Telesolutions from a schwimmbecken of the dozens of call center services we considered. To read our full methodology and for a more comprehensive list of call center services, visit Business News Dailys best picks page.Ready to choose a call center service? Heres a breakdown of our complete coverageChoosing a Call Center Service A Buyers GuideBest Call Center Services 2018Best Call Center for Small BusinessesBest Inbound Call Center Service for Small BusinessesBest Outbound Call Center Service for Small BusinessesBest Call Center Servicefor Low-Volume BusinessesBest Flexible Call Center ServiceBest Call Center for Medical PracticesEditors note If youre looking for information to help you choose the call center thats right for you, use the questionnaire below to have our sister site BuyerZone provide you with information from a variety of vendors for free. business.com editorial staff The purpose of our community is to connect small business owners with experienced industry experts who can address their questions, offer direction, and share best practices.We are always looking for fresh perspectives to join our contributor program. If youre an expert working in your field whether as an em ployee, entrepreneur, or consultant wed love to help you share your voice with our readers and the business.com community. We work hard to only publish high-quality and relevant content to our small business audience. 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Fairygodboss Of The Week Karen Cahn

Fairygodboss Of The Week Karen Cahn Karen Cahn is a dynamic, razor-sharp, generous and fun lady who has build an amazing community in vProud.tv. This early Google employee turned entrepreneur has great advice for young women about how to establish themselves and build their brand.Fairygodboss of the Week Karen CahnCEO and Founder, vProud.tvNew York, NYFGB Tell us about your career. How did you get to wzu siche you are now?KC I welches an early Google employee wzu siche I spent 10 years leading various monetization teams in search, display and video. From 2011-2014, I served as General Manager of AOL Original Video, and was responsible for business strategy and strategic partnerships. In this role, I built AOLs female creative economy in video and as a result, launched Emmy and Webby-nominated series with Nicole Richie, Sarah Jessica Parker, Gwyneth Paltrow, Tiffany Shlain, iJustine, and other female creators. Prior to AOL, I spent ten years at Google and YouTube, where I held various leadership roles in video, search and display advertising. Most elendably, I co-founded the Branded Entertainment business at YouTube, where I brokered deals with big brands and creators. I am on the board of advisors of Girl Rising, an organization dedicated to girls education in developing countries. I am also on the Springboard Media Council, a highly respected group of experts across the world of digital media, TV, advertisingand other media verticals who invest their human capital in driving an investment pipeline of high growth, women-led companies. FGB What is an accomplishment that you are proud of?KC I recognized that there was something missing in the world of digital video - safe video-based communities - so I created it myself with VProud.tv and VCommunity. VProud is a video-based conversation platform built by women for women to enable safe, open and honest conversations.VCommunity is a video blogging platform that lives on your brands website, enabling your customers to have an immersive and fun video content experience. VCommunity allows brands to license our platform to create online communities that live on their own website.Lightning RoundFGB What do you do when youre not working?KC When not working, I can be found in my kitchen in Montclair, NJ baking Toll House cookies with my kids (because there is no substitute for Toll House), or outside doing something sporty like coaching my daughters softball team, playing golf, yoga, tennis, tetherball, or any sport involving a ball and maybe a bat.FGB Who is your Fairygodboss?KC Suzie Reider from YouTube. She was a total GSD who was also raising two kids. She is totally innovative, creative and scrappy. She believed wholeheartedly in making her customers happy and instilled that in her staff. Suzie set a great example by working hardand being extremely open and honest about the challenges of being a successful working parent. FGB What is the 1 career tip youd like to share?KC Be respectful to your boss and dont act entitled. Early in your career, commit to being a hard worker. Work long hours and stay late. Become completely invested in a project. If you are passionate about your work, it will be clear to everyone around you. Make mistakes and own up to the mistakes then fix them. Dont blame others. Commit to making your boss and colleagues look great. Care about your reputation and what your colleagues think of you.Fairygodboss is all about women helping other women - so each week, we celebrate a woman who made a difference in another womans career. Is there a woman who has made a difference in your career?Celebrate her and thank her by nominating her here.